About Hanvex
Office Beyond, Inc., dba Hanvex, have been supplying power related products, from AC to DC power supply to variacs, since 2009. Our business focus mainly through online and have supplied large and small business throughout United States. Besides our own website our products can also be purchased at Amazon Marketplace.

Our contact information

By email (best method, fastest response):

Our mailing address:
Office Beyond dba Hanvex
20955 Pathfinder Road, Suite 100
Diamond Bar, CA 91765

Tel: 909.610.3246 (M-F, 10 am to 5pm Pacific)

Product Return Address:
Please contact us for product return address. Most of time we will have the item ship back to our warehouse at Torrance, CA, but from time to time we will need to have it ship to other address for various purpose.

Shipping Policy All orders are shipped the following business day. Order can be cancelled before we ship. Once shipped the order cannot be cancelled. If order cannot be shipped on time we will send out notification via email right away.

Order Cancellation Orders that have not been shipped is allowed for cancellation and we will issue full refund. Once the order has shipped we will only refund the product portion after receiving the package back in good condition. Please see our return policy for more detail.

Fraud Protection For the protection to the general public and ourselves, we do not ship orders without validated billing address.

Appearance and Specification The actual product appearance and specification might slightly differ than the picture shown in our website due to the fact that we constantly making minor improvement to our products and our image and information may not be up-to-date. Please email us for latest product specification.

Return Policy

ALL returns must first obtain an RA number prior to sending the shipment back to us. Failure to do so will cause the delay to the processing of your returns and may even end up as unknown shipment on our side. We will not honor any returns without RA number. There are no return for refund on clearance item, only replacement.

**Unless specified, all of our products are brand new**

Dead on Arrival (DOA) Damaged - If the unit arrives damaged, please report to us immediately at sales@hanvex.com . Take a digital photo and email it to us. If the order is shipped by UPS or Fedex, it is best that you refuse the delivery. Even if you cannot refuse the delivery (e.g. left on door), please notify us right away about the damaged shipments.

Defective Unit - If the unit arrives with obvious damage or does not work (defective), please notify us right away.

For DOA you must report to us within 3 days of delivery to qualify full refund of both product, shipping (to you), as well as shipping back to us.

Refund After 3 Days (Change of Mind)

Any refunds after 3 days of delivery may be subject up to 15% restocking fee upon receiving and examining the product. Product must be returned with original packaging to receive refunds. Products damaged due to misuse or in poor condition are not refundable. Shipping fees are not compensated (both ways).

Refunds is available up to 30 days from delivery of the shipment on most product.

Warranty Unless otherwise specified, all of our products comes with standard 1 year repair/replacement warranty.